Refund Policy

Claim Confidence, the legal business name of the seller ("we," "us," "our"), wants you to feel confident about your purchase. This Refund Policy explains how refunds work for subscriptions to the Claim Confidence educational platform.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your Claim Confidence subscription, you may request a full refund within 30 days of the original charge. This applies to your first payment for a monthly or annual subscription.

Free trial

If we offer a free trial, you can cancel any time before the trial ends and you will not be charged. Once the trial converts to a paid subscription, the 30-day money-back guarantee above applies to that first charge.

Subscription renewals

Subscriptions renew automatically. You can cancel a subscription at any time from your Account page (which opens Paddle's hosted portal); cancellation stops future charges and your access continues until the end of the current billing period. If a renewal charge occurs and you believe it was in error, contact us or Paddle promptly and we will review the request in good faith.

How to request a refund

Our payments and refunds are handled by our reseller and Merchant of Record, Paddle.com. You can request a refund in either of the following ways:

• Visit paddle.net and look up your order using the email address you used at checkout. You can request a refund from there.
• Or email us at hello@claimconfidence.com with your order details and we will forward the request to Paddle.

Approved refunds are returned to the original payment method. Depending on your bank, it may take several business days for the credit to appear on your statement.

Questions

For anything else, reach us at hello@claimconfidence.com.